What Data do we hold about Our Patients?

To enable us to provide effective healthcare to you we maintain a secure medical record in an electronic patient record system. We will hold the following information:

• Your contact details

• The contents of any important health-related correspondence from you

• Test Results (whether provided by you or to us from our partner laboratories)

• Our assessments and correspondence with you and your other healthcare providers.

   

  Why do we hold and process your data?

Your medical record is very important as it is integral to your health care and our ability to offer you medical services. Obviously it is essential that records are kept as accurately as possible and are up-to-date. Your medical record is held on the password protected computer system.

As well as being a chronological record of your health care with us, the computerised records allow us to perform other essential tasks with relative ease. For example, we can use the information to make sure we offer appointments for health reviews at the appropriate time, and for clinical audit, which is a useful tool for continually reviewing and improving the services we provide.

We will use any information submitted to provide you with medical / healthcare, administer the provision of appointments and communicate with other health professionals as requested by you.

When do we share your information?

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• With your written consent. To inform your General Practitioner or other Health Specialist of treatment we have provided to you or of test results while in our care. *additional charges apply

• To request other healthcare and related practitioners to provide further tests, treatment or prescriptions for you. This includes diagnostic laboratories (when we order tests for you) and other doctors (if we refer you).

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Except for the above circumstances, your details are not passed on to any third parties.

Can I see the information you hold about me?

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Requests should be made through the Practice Manager.

In compliance with GDPR, patients have the right to:

• Access all of their information plus any other content that forms part of the patient record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.

• Know if their personal information has been forwarded to a third-party (like a fellow healthcare professional, consultant, insurer or school).

• Have any invalid information we hold about them corrected.

• Apply to have their personal data deleted.

• Ask us to refrain from further use (or processing) of their information.

• Receive their information in an open electronic format.

• Be notified if critical information about them is inappropriately accessed.

Applications for Data Deletion

For legal purposes, we maintain a record of our contact with patients for 7 years from our last clinic contact (or until the age of 21 years and 3 months in the case of any child in our care). Applications for deletion will be looked at individually and (if there has been minimal or no contact), then the request may be granted at our discretion.

For past patients, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim, should this need arise.

Contact and Communication

Patients contacting us via the practice email do so at their own discretion and provide any such personal details at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure process is available for the email submission of data, but we advise patients that they are responsible for ensuring they transmit their personal details to us in a secure manner. Please contact us to discuss this before transmitting any sensitive personal data to the clinic.

We will not use your details for the purposes of product marketing but will request your permission to use contact details to keep in touch with you about your appointments, share updates to your medical records and important news about clinic closures or organisational changes.

Terms of Use

The information on this Website is provided for information purposes only. No guarantee is given regarding the accuracy or completeness of the information presented on this Website. Body Fabulous Health Clinic Ltd disclaims any liability arising from the use by any party of the information on this website. You are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur.

Privacy Policy

What Information Do We Collect?

When you visit this web site or interact with us as our customer, you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis.

Personal Information You Choose to Provide

Registration Information

When you register for any of our products, services or newsletters you will provide us with personally identifiable information about yourself. This may include your name, age, email address, mailing address and telephone number.

Credit Card Information

If you choose to avail of our products and/or services, you may need to give personal information and authorisation to obtain information from various credit services. We do not store or otherwise record personal financial data on this website.

Information About Orders You Place With Us

Information about the orders you place with us is collected and retained. When placing an order with us for testing you confirm that we will send test results to the email you provided us at checkout. Please note if you need to change this email address it is your responsibility to contact info@mybodyfabulous.co.uk to request results are sent to an alternative email address.

Zoom Calls

Zoom calls are recorded for your personal use and used for internal training and quality checks. As standard we store zoom call links for 2 weeks before deleting the link. We reserve the right to keep a select few recordings for internal training purposes. If you do not wish for your call to be recorded you can request this at the start of your call and recording will be stopped. You can also request your zoom recording is deleted at any point by emailing info@mybodyfabulous.co.uk

How Do We Use the Information That You Provide to Us?

We may disclose the information for the purposes for which you provided the information including, for example, to enable us to process, validate and provide product or service, for instance processing payments with third parties such as Stripe.

We will never disclose personal information about you to third parties for the purposes of advertising, direct marketing or for any reason relating to third parties contacting you regarding services which you have not explicitly requested us to perform.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with third parties except to the extent it is necessary to process transactions or provide services that you have requested.

What About Other Web Sites Linked to Our Web Site?

We are not responsible or liable for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers and servers in the United Kingdom and other countries. The laws on holding personal data in the United Kingdom may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and through our other business practices.

Choice/Opt-In/Opt-Out

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending messages as soon as technically feasible.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 16) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.